Please be noticed that only orders that have not been put in production yet are allowed to cancel.
If you need to modify or cancel your order, contact our Customer Service via email firstname.lastname@example.org Please include the order number of the item(s) that you would like to modify/cancel along with your requests.
*Please understand that if your order has been processed already, you cannot cancel or modify it. Generally, you are allowed to cancel or modify an order item within 24 hours since the order was placed. Please contact our Customer Service via email email@example.com as soon as possible.
*If you insist to cancel/modify a processing order, you might be charged 25% of the payment to cover product material cost.
*If your order was shipped out already, nothing can be changed any longer. Hope you understand.