• Production Time: All orders are processed within 2 - 5 business days.
• Processing Time: It takes 2 - 3 days to ship your order to our warehouse, put your name and address on it and ship out.
• Shipping Time: You will receive your order anywhere from 7 - 12 business days (depending on the shipping method you chose) from the date that it is shipped out, not the date the order is placed. For some countries, it can be up to 15 - 20 business days (for Puerto Rico, Brazil, Malta, Mexico, Chile)
• Return & Exchange: A full-refund of your purchase! Absolutely risk-free, no question asked. In case of defective or damaged goods, we will send a replacement to you (No any extra fee) within 30 days since your purchase.

• Tracking Number: When available, we will send you the tracking number with the confirmation email so that you can track the package online.
• Worldwide Shipping Available: In Podazi, we ships products to over 100 countries worldwide. Shipping rates and fees may vary depending on your country or region.
• If you have any other queries, please feel free to email us.

• Where can I track my order?
  As soon as the product is shipped out, you will receive and email from us with the tracking information and other details pertaining to delivery .
• When will I receive my order?
  Most of our products are processed within 2 – 3 business days. It takes 7 - 12 business days to arrive once shipped.
• Do you offer Free shipping?
  We will offer Free shipping for your order over $100 (Exclude canvas)
• How do I get a refund if I am not satisfied with my purchase?
  If you are not satisfied with your purchase, just send us an email at contact@podazi.com and we will make it right by offering you a replacement or refund. A full-refund of your purchase! Absolutely risk-free, no question asked.
• Do you ship worldwide?
  Worldwide Shipping Available: In Podazi, we ships products to over 100 countries worldwide. Shipping rates and fees may vary depending on your country or region.
• Can I custom products with my own photos?
  It depends on products. Please feel free to email at contact@podazi.com, our customer service team will give a detail solutions
• What can I do if my card is declined and I cannot finish the check out?
  Please try to place the order again using the Paypal. You can find the instruction for payment on Paypal card here. Please read carefully and follow the steps.
• Do you sell stands of poles to hang the flag?
  Flag stands and poles not included with our Flag. These products are not available on our store right now. We highly recommend you to find them on online. The ideal diameter for pole would be about 3CM for size 29.5" x 39.5
• How do I change or cancel my orders?
  Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.

REFUND POLICY

We want you to be 100% satisfied with services provided from us. If your product is defective or not described, don't worry. Just send us an email at contact@podazi.com and we will make it right by offering you a replacement or refund.

Any unsuccessful deliveries due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.

Any dissatisfactions related to apparel sizing and/or colors will not be eligible for refund or replacement. Please make sure to have a look at our sizing charts on product pages or your order confirmation email within the first 12 hours after completing your purchase.

Our return policy lasts 30 days since your delivery date. If the 30-day period has gone, we can’t offer you a refund or exchange.

RETURN POLICY

Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:

1. Significantly different from the description or sample shown to you;
2. Not what you ordered;

Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the difference between advertised images and the actual item you received.

If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.

Please contact our Customer Support team to start the complaint process. Please include the following information:

• Order number
• Video or photo of the faulty product 
• Complete delivery address
• Contact telephone number

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.

• We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
• You will be responsible for paying for your own shipping costs for returning your item(s). 

HOW DO I CHANGE OR CANCEL MY ORDER?

If you change your mind about your purchase, please contact us here and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can not be cancelled.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.